Pay overseas suppliers at the speed of Pix.

Not yet. We submitted the authorization request to the Central Bank on October 29, 2026, in the intermediary category (SPSAV), under BCB Resolutions No. 519 and 520/2025. Filing is neither an authorization nor a guarantee from the BCB. Until the decision, we keep providing the services under the transition regime of art. 88, § 6, of Resolution 520, and we publish each step on the transparency page.

Virtual Asset Service Provider Company (Sociedade Prestadora de Serviços de Ativos Virtuais). Law No. 14,478/2022 created virtual asset service providers (PSAV), and BCB Resolution No. 520/2025 defined the SPSAV, authorized by the Central Bank in the intermediary, custodian or broker categories. Swapo operates in the intermediary category: on your behalf and at your order, it executes with a liquidity provider the purchase of USDT with your reais and delivers the asset to the destination wallet.

USDT (Tether) on TRON (TRC-20). This is the available asset and network. Before sending, confirm that your wallet or the supplier's wallet accepts USDT on TRC-20. Another network or an incompatible address may cause irreversible loss.

Intermediation fee (spread) from 0.8% over the liquidity provider's quote, depending on volume, profile and the current quote. The TRON network fee is included in the final quote, without duplicate charges. Costs and the final amount are shown before confirmation and on the receipt. No registration fee or monthly fee. Taxes depend on the nature of the transaction and applicable law.

USDT is sent after the Pix payment clears, subject to the transaction terms and the liquidity provider's availability. Timing also depends on confirmation on TRON; execution and a fixed timeframe are not guaranteed. You receive the hash to verify the transaction and share the receipt.

Digital registration with CNPJ, articles of incorporation and partner data (KYB), with identity verification and facial biometrics. The review considers documents, source of funds and profile. Registration does not guarantee approval; limits may vary by profile.

Virtual assets can lose value, including entirely, and are not covered by the FGC. USDT aims to track the dollar but may lose its peg. Transfers confirmed on a blockchain are irreversible: check network and address before sending.

Yes. International payments and transfers with virtual assets are part of the foreign exchange market (BCB Resolution No. 521/2025) and are subject to the limit of US$ 100,000.00 per operation when the counterparty is not an institution authorized to operate in foreign exchange. Above that, talk to a specialist before sending the Pix.

Identification of the overseas beneficiary (name, country and TRC-20 wallet), the purpose of the payment and a supporting document — invoice, order or contract. The purpose and the recipient's details follow the foreign exchange rules (BCB Resolution No. 277/2022, as amended by 521/2025); the supporting document is requested under the anti-money laundering policy.

The liquidity provider that supplies the quote. Swapo is an intermediary: it acts on your behalf and at your order, does not set the asset's price and does not trade with its own position. Your cost is the intermediation fee (spread), shown before confirmation and on the receipt. The fee may be shared with the OTC desk that supplies the liquidity, a conflict of interest described in the Transparency Center. We do not give investment recommendations or promise yield or results.

The Asset Segregation Policy requires that clients' reais be held in segregated accounts, separate from Swapo's own accounts, and they cannot be used to pay the company's expenses or debts. Swapo does not hold clients' virtual assets in custody: the USDT may pass through a Swapo transactional wallet for less than 24 hours and then goes on to the wallet you indicated. BCB Resolution No. 520/2025 provides for an independent audit of the segregation every two years; the report will be published on the transparency page.

First through human support (WhatsApp or e-mail), which issues a protocol number. If that does not solve it, through the Ombudsman — [email protected] — with a response within 10 business days, extendable once for the same period (BCB Resolution No. 28/2020). You can also file a complaint directly with the Central Bank.

Yes. You can specify your own TRC-20 wallet or a supplier's wallet that accepts USDT on that network. Once your registration is approved, check the quote, costs, network and address before confirming. After the Pix payment clears, sending is subject to the transaction terms and the liquidity provider's availability, with a public hash for verification. Swapo does not provide custody: USDT may pass through a transactional wallet for less than 24 hours, but it is not stored with us.

WhatsApp +55 (11) 91004-2300 or [email protected]. Human support, in Portuguese, Monday to Friday, 9 a.m. to 6 p.m. — you can send the Pix at any time, and execution depends on the liquidity provider's availability. We never ask for your password, access code or private key.

Yes. The service is available to individuals aged 18 or over with legal capacity and to legal entities. You do not need to be an importer to buy USDT and send it to your own TRC-20 wallet. Eligibility depends on identity verification, source of funds, eligibility checks and risk assessment. Additional documents may be requested; registration does not guarantee approval, a limit or a review deadline.